Customer Care
Exchange & Return Policy
We want you to love every Patchee piece. Here's everything you need to know about returns and exchanges.
1
Initiate Request
Contact us within 48 hours of delivery via email or WhatsApp with your order details.
2
Ship It Back
Pack the item securely in original packaging and ship to our address. Keep your tracking number.
3
Get Resolved
Once received and inspected, your exchange or refund is processed within 5–7 business days.
Return Window
- Items must be returned within 48 hours of delivery date.
- Products must be unused, unworn, and in original condition with all tags intact.
- Original packaging and dust bags must be included.
⚡ Tip: Take unboxing photos or videos upon receiving your order — this speeds up any claims significantly.
What Can Be Returned?
| Item Type | Return | Exchange | Notes |
|---|---|---|---|
| Bags (unused, with tags) | ✓ Yes | ✓ Yes | Within 48 hours |
| Damaged / Wrong Item | ✓ Yes | ✓ Yes | Report within 48 hrs |
| After delivery, the items were used | ✗ No | ✗ No | Not eligible |
Exchange Process
- Exchanges are subject to availability of the requested item.
- If the replacement item is of higher value, the difference must be paid.
- If the replacement is of lower value, store credit will be issued for the difference.
- Shipping charges for returns are borne by the customer unless the item is defective.
Refunds
- Approved refunds are processed within 5–7 business days after inspection.
- Refunds are issued to the original payment method or as store credit.
- Cash on Delivery orders are refunded via bKash or bank transfer — please provide your account details.
- Original shipping fees (BDT 200) are non-refundable.