Exchange & Return Policy

Exchange/Return Policy
If you receive a product that is damaged, defective, incorrect, or incomplete, you may file a complaint at https://www.thepatchee.com/complaint/complaintPortal. The request must be submitted within 48 hours of receiving the product and include the invoice.

Non-Return/Refund Claims:

1. As the products are shipped from abroad, items once purchased cannot be exchanged or returned if the buyer changes their mind or is dissatisfied with the texture, color, design, or size of the product.

Valid Reasons for Return:

1. The delivered product is damaged (e.g., physically worn-out or broken) or defective (e.g., unable to switch on).
2. The delivered product is incomplete (e.g., missing items and/or accessories).
3. The delivered product is incorrect (e.g., wrong product, size, color, or expired).
4. The delivered product does not match the product description or image (e.g., not as advertised).

Conditions for Returns:

1. The product must be unused, unworn, unwashed, and without any flaws.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice, and accessories.
3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Patchee packaging/box, the same packaging/box must be returned. Please avoid putting tape or stickers directly on the manufacturer's packaging/box.

If your returned item does not meet the above requirements, we reserve the right to reject the refund request.